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Explore How We Protect Your Privacy

We collect only the data we need to run your account, process your DANA, OVO or GoPay transactions, and keep you connected to the lobby securely.

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PRIVACY CONTACT PATHS

Open a Privacy Request With Us

Need to ask about your stored data, request a correction, or submit a deletion? Here are the direct paths to reach our privacy team — no need to navigate multiple menus or wait without acknowledgement.

Live Chat Tap the chat icon inside your account dashboard. Tell the agent you have a privacy-related request — they will escalate to the data team and confirm receipt within the same conversation window. Keep your registered email handy for verification.
Email Channel Send your request to the support address listed in the account settings panel. Include your registered username and a clear description of what data action you need — access, correction, or deletion. We acknowledge every email promptly.
Account Settings Panel Log into your raya247 account, head to the profile section, and use the data-request form built into the settings page. This form routes directly to the team handling privacy matters, bypassing general support queues entirely.
HOW WE SAFEGUARD DATA

Check How Your Information Stays Protected

Privacy is not a single feature — it is a set of operational habits baked into every layer of account management. From the moment you register to the day you close your account, here is what we do with your data and how we keep it under control.

Encrypted Storage

All personal and financial data sits behind SSL encryption at rest and in transit. When you send funds via DANA, OVO or GoPay, the transaction payload is encrypted end-to-end before it reaches our ledger — no plaintext credentials pass through open channels.

Cookie Usage

We use session cookies to keep you logged in across pages and preference cookies to remember your language and lobby layout. No advertising or cross-site tracking cookies are placed. You can clear cookies from your browser at any time without losing account data.

Account Security Layers

Each login requires the credentials you set at registration. Unrecognised device or location? We send a one-time verification step to your registered phone number or email before granting access, keeping your wallet and personal details locked down.

Retention Period

We retain active-account data for as long as you use the platform. After you request closure, records stay for the minimum period local regulations require in your eligible region, then are permanently purged from our systems.

Who Sees Your Data

Only internal staff with a legitimate operational reason — payment processing, fraud review, or support — can access your records. Third parties see data only when they are directly involved in settling your DANA, OVO or GoPay transaction.

How to Request Changes

Open live chat, email support, or use the in-account data form. You can ask to view everything we hold, correct inaccuracies, restrict processing, or request full deletion. We aim to action every valid request and confirm completion back to you.

Get Answers on Your Data Rights

The questions below cover what most account holders ask about personal data, payment records and privacy controls. If your concern is not listed, reach out via the contact paths above.

We collect your full name, email address, phone number and the payment wallet details you link — typically DANA, OVO or GoPay credentials. This is the minimum we need to verify identity and process transactions on your behalf.

Your linked DANA, OVO or GoPay wallet is how deposits arrive and withdrawals leave. We store the wallet reference so funds route to the correct destination without requiring you to re-enter details every session.

No. We do not sell, rent, or trade your personal information with advertising networks. Data is shared only with payment processors and fraud-prevention partners directly involved in securing or settling your transactions.

Log in, open your account settings, and submit a data-access request through the built-in form. Alternatively, contact live chat or email support with your username. We will compile a report of all stored records and send it to your registered email.

Yes. Submit a deletion request via account settings, live chat, or email. Once processed, your personal data is removed after any mandatory retention period required by the jurisdiction governing your eligible region.

We use session cookies to maintain your login state and preference cookies for layout choices. No third-party advertising cookies are set. You can block or clear cookies in your browser settings without losing stored account data on our servers.

Every deposit or withdrawal — whether via DANA, OVO, or GoPay — travels through an SSL-encrypted channel. Transaction records are stored in encrypted databases accessible only to authorised internal staff handling payment operations.

After closure, we retain records for the minimum period local regulations require in your region. Once that window passes, all personal and transactional data is permanently deleted from our active and backup systems.

If we detect unauthorised access to personal data, we notify affected account holders via registered email and provide clear steps to secure their accounts — including password resets and wallet re-verification if needed.

Platform availability depends on local law and eligible regions. The privacy standards described on this page apply uniformly to every active account regardless of connection location, including sessions from Jakarta or elsewhere in Indonesia.

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