Reference

Explore Our Legal Policies and Account Protections

We lay out exactly how raya247 handles your data, what cookies do on our pages, and what rights you hold over your account information. Availability depends on local law and eligible regions — everything below applies where access is permitted.

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raya247 Explore Our Legal Policies and Account Protections
POLICY CONTACT PATHS

Reach Us About Any Legal or Data Question

If you have a question about how your data is used, need to request an account-data export, or want to withdraw processing consent, we keep multiple channels open. Whether you are in Jakarta or anywhere else access is available, these paths connect you directly to the team that handles policy matters.

Team online

Live Chat

Open the chat widget from any page on the site. Our team handles data-related and policy questions alongside general account queries, so you do not need a separate channel for legal matters. State your request clearly and you will receive a reference number.

Email

Send your legal inquiry — data export, consent withdrawal, or policy clarification — to the address listed in your account settings. We respond within the timeframe stated in your confirmation receipt, and complex requests may require identity verification first.

Account Settings Panel

From within your dashboard, navigate to the privacy section where you can toggle cookie preferences, view active sessions, and submit formal data requests directly. This self-serve path works around the clock regardless of support queue volume.

HOW WE PROTECT YOU

Check How We Handle Data, Cookies, and Account Security

Every policy decision we make at raya247 comes back to a single question: does this respect your data while keeping your account functional and secure? Below we break down six areas so you know exactly what happens behind the scenes when you deposit via GoPay, log in from your phone, or ask us to remove your information.

Data Collection Scope

We collect your name, email, phone number, and payment reference IDs from DANA, OVO, or GoPay transactions. Nothing beyond what is needed to verify identity and process funds touches our servers. Excess data is never retained.

Cookie Usage

Session cookies keep you logged in and remember lobby preferences. Analytics cookies help us understand traffic patterns — they do not track you across other sites. You can disable non-essential cookies from your browser or through our cookie banner.

Account Security Layers

Your login is protected by encrypted password storage and optional OTP verification sent to your registered phone number. If unusual activity is detected — like a login from a new device — the system flags it and may pause access until you confirm.

Data Retention Period

We retain account data for as long as your account is active plus a compliance-driven retention window after closure. Once that window passes, personal data is purged unless local regulations require longer storage for transaction records.

Your Right to Request Changes

You can ask us to correct inaccurate data, export everything we hold on you, or delete your account entirely. Submit these requests through live chat or email — each request triggers a verification step before we process it.

Third-Party Sharing Policy

We share data only with payment processors (DANA, OVO, GoPay) to complete your transactions and with infrastructure partners who host the platform. No personal information is sold, rented, or shared for marketing purposes with outside parties.

Open Answers to Common Legal and Data Questions

We get these questions regularly from account holders across eligible regions. Each answer reflects our current policy — if something changes, we update this section and notify you by email.

We collect your full name, email address, phone number, and the payment reference from your chosen e-wallet — whether that is DANA, OVO, or GoPay. This is the minimum needed to verify who you are and process deposits or withdrawals securely.

Open a live chat session or send an email request. You will need to verify your identity through the OTP sent to your registered number. Once confirmed, we compile your data file and deliver it to the email on your account within the processing window.

Yes. Submit a deletion request via live chat or email. After identity verification, we close the account and begin the data-purge process. Some transaction records may be retained if local compliance regulations require it, but personal identifiers are removed.

No. We never sell, rent, or trade your personal data. The only sharing that occurs is with payment processors — DANA, OVO, GoPay — to complete your transactions and with hosting infrastructure partners who are bound by data-protection agreements.

We use session cookies to keep you logged in and analytics cookies to understand site traffic. You can disable non-essential cookies through the cookie banner that appears on first visit or through your browser privacy settings at any time.

We send an email to your registered address before any policy update takes effect. The notification includes a summary of what changed, the effective date, and a link to the updated policy page so you can review the full text.

Access depends on local law and eligible regions. We do not override regional restrictions. If your location changes and access becomes unavailable, your account data remains stored securely — you can still request export or deletion through our support channels.

Payment reference IDs are encrypted at rest and in transit. We do not store your e-wallet PIN or full authentication credentials. Each transaction is processed through the payment provider's own secure API, and we retain only the reference needed for your transaction history.

Your account remains active and data is retained under our standard retention policy. If the account is inactive beyond the period stated in our terms, we may notify you before applying dormancy status. Data deletion only happens if you formally request it.

Reach our support team through live chat or email immediately. Describe the concern, include any evidence, and we will open an internal review. You will receive a reference number and updates at each stage until the matter is resolved to your satisfaction.

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